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Discover what our PARTNERS have to say about working WITH US

testimonials

Don't just take it from us - see what our CLIENTS have said

“Heidi & team always provided ideas for new initiatives, great insight into our business and helped us make some tough decisions. I recommend Heidi and her team to any hotelier who wants a fresh perspective.”

Heloise Chua
Director of Sales & Marketing
Marriott Putrajaya Hotel

“I was pleasantly surprised to find how much our hotels benefited from this model...”

Mathias Gerds
General Manager
Six Senses Singapore

“We worked closely with Heidi & Patrick as our advisors and the team, as well as the hotel, benefited greatly because of the collaboration.”

Fong KAH SENG
CEO
Grace INternational

“The team of HGE International has extensive industry and market knowledge and has contributed greatly to the success of our hotels in the last few years.”

josephine meister
Director of sales & marketing Cluster
The Garcha Group Hotel collection

"We were super happy with the high level of engagement"

Christian Stenhammar
Group Director of Revenue Management
Six Senses Hotels & Resorts

"I never felt like there was any overlap of functions in that sense, because we had a very collaborative relationship. HGE pushed us to think outside the box, the sky's the limit kind of mentality."

Marilyn Tay
Revenue Manager
The Garcha Group Hotel Collection
Maxwell Boutique Hotel Singapore

Heloise Chua
‍Director of Sales & Marketing
Marriott Putrajaya

"We engaged with HGE International initially to help us with aligning our efforts and strategies across Revenue Management and Sales & Marketing. We knew that as a franchised Marriott Hotel we had some knowledge and experience gaps. Heidi, and her team came alongside us to help us align our strategies within the context of Marriott systems and programs. Heidi and her team also helped implement regular processes for business forecasting, groups management and pricing to help us drive incremental revenue in direct business through Marriott Distribution. As time progressed, Heidi and her team also helped us restructure our Marketing department and provided valuable coaching and training for the team to step up performance and customer engagement. Heidi and her team have driven some key initiatives across rooms and F&B management. We enjoyed working with her and the entire team and I personally learned a lot about commercial leadership and strategies.  They always provided ideas for new initiatives, great insight into our business and helped us make some tough decisions. I recommend Heidi and her team to any hotelier who wants a fresh perspective."

Josephine Meister
Director of Sales & Marketing Cluster
The Garcha Group Hotel Collection

“Heidi and her team have provided valuable support to me personally and the Garcha Group's Hotel Collection. They have been working with our hotels for almost 2 years and are very familiar with the properties and the needs of franchised hotels in the Marriott family of brands. Heidi and her team have been remotely managing the revenue management function for our hotels in 2019 and much of 2020, and have supported the opening of Duxton Reserve, Autograph Collection as well as the planning of the opening of Maxwell Reserve, Autograph Collection.  Furthermore, they have extended their support to assist with brand marketing initiatives, ensuring that our hotels would participate whilst driving brand awareness. The team of HGE International has extensive industry and market knowledge and has contributed greatly to the success of our hotels in the last few years. I would recommend Heidi and her team to any hotelier that needs expert advice, new ideas and strategic support.”

Scarlet Boutique Hotel Singapore
Duxton Boutique Hotel Singapore

Mathias Gerds
GM
Six Senses Singapore

“Having never worked with outsourced revenue management team before, I was pleasantly surprised to find how much our hotels benefited from this model. Whilst working seamlessly as part of our hotel team, Heidi and her team were able to bring an 'outside-looking-in' approach that enabled us to re-think strategies and view our business from a different perspective. I would recommend considering outsourced Revenue Management model for hotels with smaller teams, as the professional insights and analytical expertise provides real value for sustained competitive advantage.”

Fong Kah Seng
The Scarlet Hotel Singapore - General Manager

“At first I wanted Heidi & Patrick to only complete an audit on our Revenue Strategy. Following the in-depth assessment, we partnered with them to help rebuild our internal approach, technology set up and external revenue strategy across the Sales, Revenue, and Marketing functions. We started with the basics of revenue management and saw an improvement within months in our market share, our average room rate, and therefore our revenue. We worked closely with Heidi & Patrick as our advisors and the team, as well as the hotel, benefited greatly because of the collaboration.”

Scarlet Boutique Hotel Singapore
Maxwell Boutique Hotel Singapore

Christian Stenhammer
Group Director of Revene Management
Six Senses Hotels & Resorts

"Six Senses is renowned for high end luxury resorts in beautiful destinations across the world. When we signed our first management contracts for urban luxury boutique hotels in a South East Asian Metropolis, we engaged HGE International to assist with the necessary expertise to revenue manage corporate hotels.
Heidi and her team brought great insight and knowledge to the hotel and corporate team and we were super happy with the high level of engagement. Although not based in the hotel the team integrated completely with the hotel team and we always considered them part of the Six Senses Family. They supported corporate directive as well as initiating hotel-based activities.  Heidi has the seniority to give sound advice when navigating a new market for a brand, whilst engaging practically at every level of property based revenue management. Once Six Senses became part of the IHG portfolio, Heidi helped lead and guide the first integration of Six Senses Hotels on to the IHG systems platform. "

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